Valid from 01.06.2014
In these Terms and Conditions, the following is meant by:
Agreement: the order of one or more products by the customer, in accordance with the General Terms and Conditions,
Customer: person who places an order on the website,
Seller: All for Horses,
Order: the order placed by the customer on the website,
Website: all-for-horses.com, allesvoorpaarden.be, allesvoorpaarden.eu, allforhorses.nl, all-for-horses.eu, allesfuerpferde.eu, touspourdeschevaux.be, touspourdeschevaux.eu, alles-voor-paarden.nl
2.1 These General Terms and Conditions apply to all agreements between the customer and the seller.
2.2 By placing an order, the customer agrees to be bound by these Terms and Conditions.
2.3 The seller puts these Terms and Conditions at the disposal of the customer before definitively confirming his order.
2.4 Despite the seller’s best efforts, information on the website may occasionally be inaccurate, incomplete or out of date. For specific questions (size, colour, availability, etc.), please contact the customer service (see article 11).
3.1 Delivery takes place as long as stocks last, within 3 to 5 working days.
3.2 If a certain product cannot be delivered anymore or its expected delivery date is exceeded, the customer will be informed as soon as possible.
3.3 Delivery can only take place within the European Union.
3.4 Every parcel has a tracking number.
3.5 At the delivery, the customer can be asked to sign a receipt. Before signing for receipt of the goods, the customer shall inspect the packaging for obvious damage. The receipt shall be kept by the customer for eventual future disputes.
4.1 All prices mentioned are in Euro.
4.2 All prices include VAT.
5. Delivery costs
5.1 For delivery within Belgium and The Netherlands, no delivery costs will be calculated for orders over € 50,00.
5.2 For orders under € 50,00, € 5,95 delivery costs will be calculated.
6.1 During the ordering process, the following payment methods are offered:
6.2 After payment is received, the customer will receive a confirmation e-mail.
7. Right of Withdrawal
7.1 The customer has the right to withdraw from this agreement, without indicating the reasons, within 14 days.
7.2 The withdrawal period expires after 14 days from the day of delivery.
7.3 In order to exercise the right of withdrawal, the customer must inform the seller about his intention to withdraw from the agreement, through explicit declaration, that must be sent in written form (by mail, fax or e-mail). For this purpose, the customer has the possibility to use the standard withdrawal form and send it by e-mail to the customer service email@example.com. If the customer sends his withdrawal by e-mail, he will receive a confirmation of receipt from the seller.
7.4 In order to comply with the withdrawal term, the customer has to send the notice relative to his decision to exercise the right of withdrawal before the aforesaid period expires.
7.5 Effects of withdrawal:
If the customer decides to withdraw from this agreement, the seller will refund all payments made in his favour, including the delivery costs (except for additional costs in case the customer chose a type of delivery other than the less expensive standard delivery method offered by the seller), without any undue delay and in any case, no longer than 14 days from the day the seller was informed about the customer’s decision to withdraw from this agreement. Said refunds will be made using the same payment method the customer chose for the initial transaction, except in case explicitly agreed otherwise; in any case, no costs will incur for the customer, as a consequence of said refund.
The direct costs incurred to return the goods are paid by the seller. If the customer wants to exercise his right of withdrawal, he has to contact the customer service department by e-mail (firstname.lastname@example.org). The customer will receive a return label for a free of charge return of the parcel.
8.1 If a product does not meet the customer’s needs or requirements, please contact the customer service department by e-mail (email@example.com). The customer will receive a return label for a free of charge return of the parcel.
8.2 All returns have to be complete with original packaging and in like new condition. If products are damaged or show clear signs of use, the seller can refuse the return.
8.3 As soon as the return is received and registered, the purchase price will be refunded.
9.1 If a product becomes defective within the legal warranty period, the customer can return the product. As soon as the return is received, the seller can exchange or repair it, or reimburse the purchase price – depending on the customer’s wish and the product’s availability.
10. Images and Specifications
10.1 All images, pictures, drawings, information on weight, dimensions, colours etc. displayed on the web site are valid by approximation and can never be cause for damages and/or annulment.
11. Customer Service
11.1 For information, question, remarks, etc., the customer can reach the customer service during office hours, by e-mail or telephone:
- Phone number: +32 89629393
- E-mail address: firstname.lastname@example.org
12. Force Majeure
12.1 The seller is not liable if and when commitment cannot be fulfilled due to force majeure.
12.2 Force majeure comprehends any strange reason, and any circumstance, of which the seller cannot be held responsible. Delay or failure by suppliers, disruptions in the Internet, disruptions in the electricity failures in e-mail traffic and disturbances or changes in any third party technology, transport problems, strikes, government measures, supply delay, negligence by suppliers and/or manufacturers as well as from individuals, employee sickness, defects in appliance or shipment tools count explicitly as force majeure.
12.3 In case of force majeure, the seller reserves the right to suspend its obligations and is entitled to the agreement in whole or in part, or to demand that the content of the agreement is amended so as execution remains possible. By no means is the seller obliged to pay any penalty or damages.
12.4 If in case of force majeure, the seller has already partially fulfilled its obligations or is only partially able to fulfil its obligations, he shall have the right to raise a separate invoice on the customer for the part already delivered or deliverable, in which case the customer shall be bound to pay such invoice as if it were a separate contract.
13.1 The seller is not responsible for wrong or faulty use of its products. Please read the instructions on/in the packing and/or the website.
14. Data management
14.1 If a customer places an order, his personal information is recorded in the seller’s customer database.
15. Reservation of Title
15.1 The seller remains the owner of the goods, until full payment by the customer is received.
16. Applicable law
16.1 The law applicable to all agreements is Belgian law.